How Tioga Pipe Recovered 3.5% of LTL Spend With TLI’s LTL Audit Recovery Program
With distribution facilities across two states and fragmented reporting holding them back, this materials supplier needed LTL freight management that could deliver a single source of truth and real money back on the table.
Complex Freight and Fragmented Visibility
Tioga Pipe, a premier supplier of large-scale materials including piping and tubing, had traditionally managed its LTL freight management entirely in-house. With distribution facilities spanning both Pennsylvania and Texas, the company struggled with fragmented reporting and a quoting module that lacked dynamic, real-time capabilities.
The primary goal was clear: move away from manual processes to a system that could eliminate inefficiencies and provide a single source of truth for their enterprise-wide LTL shipping operations.
“We needed more than a carrier — we needed a partner who could give us visibility across every facility and every shipment, all in one place.”
Success by the Numbers
3.5%
Of total LTL spend recovered through TLI’s LTL Audit Recovery Program
100%
Integration of multiple distribution facilities into a single enterprise-wide solution
Zero
Burden claims management — the entire carrier dispute process offloaded to TLI
Real-Time
Quoting instituted to replace outdated, static pricing modules across all facilities
Integrated TMS and Proactive Auditing
TLI implemented the ViewPoint TMS across Tioga Pipe’s operations, providing hands-on training to shippers, sales, and management personnel. This gave Tioga Pipe the Actionable Data they needed, choosing carriers based on real-time on-time percentages rather than price alone. For any supplier navigating complex LTL freight management across multiple locations, this kind of visibility changes everything.
LTL AUDIT RECOVERY PROGRAM
TLI experts dig deep into every document, auditing carrier invoices against contracts to identify and recover mis-categorized charges.
EXCEPTIONS REPORTING
A proprietary report that flags when the “least cost provider” wasn’t selected, enabling data-driven internal conversations.
KPI DASHBOARDS
Weekly and monthly visibility into critical metrics like spend per pound and on-time delivery performance.
What’s Inside the Complete Case Study?
The full PDF goes deeper than the highlights above. Download it to see the specific strategies Tioga Pipe used to transform their logistics from a manual burden into a strategic advantage. Essential reading for any supplier whose LTL freight management has become a barrier to growth.
A deep dive into the Audit Recovery process that identifies common carrier billing errors.
How Tioga Pipe handles unique freight requirements, bulky and long-length materials, without manual intervention.
The framework for consolidating logistics data across multiple geographic locations.
Details on how KPI reporting led to smarter, data-supported business decisions.
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Frequently Asked Questions
An LTL audit recovery program is a process where freight experts review carrier invoices against contracts to identify billing errors, mis-categorized charges, and overcharges. Recovered amounts are returned directly to the shipper. TLI’s program recovered 3.5% of total LTL spend for Tioga Pipe.
Recovery amounts vary by carrier and shipment volume, but most shippers with high LTL activity are losing between 1% and 5% of spend to billing errors. TLI recovered 3.5% for Tioga Pipe, a large-scale materials supplier operating across Pennsylvania and Texas.
Exceptions reporting is flagging shipments where the least-cost carrier was not selected. It enables data-driven internal conversations and helps companies understand exactly where freight decisions are costing them money.
TLI’s ViewPoint TMS integrates multiple distribution facilities into a single enterprise-wide platform, providing centralized reporting, real-time quoting, and KPI dashboards across all locations. Tioga Pipe achieved 100% facility integration across Pennsylvania and Texas using this approach.