Shipper Support & Logistics Assistance
Find immediate support for your freight needs:
Freight Support
If you actively ship freight with TLI, contact our Customer Service team at
610-280-3210 ext 0 or CS@shiptli.com.
Billing Support
If you have trouble with an invoice, contact our Accounting team at
610-280-3210 ext 7 or Accounting@shiptli.com.
Vendor Routing
If requested to contact TLI for routing instructions, please contact
610-280-3210 ext 0 or CS@shiptli.com.
Are you a Motor Carrier Looking to Work with TLI?
Please complete your carrier setup through Highway Carrier Onboarding to get started.
Freight, Operations & TMS Technology Support
A Team of Freight & Logistics Experts
Ready to support every challenge.
Our team has battled through supply chain challenges for more than 30 years and looks forward to tackling the next. With our industry knowledge and resources, feel confident you can have the information accessible to make the right decision for every daily shipping challenge.
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Viewpoint TMS
A TMS That Puts Shippers in Control
ViewPoint TMS allows shippers to book loads, track shipments, file freight claims, and much more. If you can’t find what you need in the TMS system, our operations team is ready to assist you.
Track Shipment ViewPoint Login
expert support
Be confident with experts in your corner.
logistics experts
Routing freight is what we do best at TLI. Our experienced operations team can route virtually every mode of transportation, including less-than-truckload, multi-stop truckloads, white-glove, all types of truckload, international freight, and more. Our logistics experts evaluate each shipment and help select the right transportation option based on cost, service requirements, and delivery needs, giving you confidence that every load is routed properly.
audit specialists
Nobody likes surprise charges on a freight invoice. TLI’s freight audit team reviews bills for billing errors, incorrect charges, and discrepancies before they impact your bottom line. Our auditors understand freight billing and industry standards, helping ensure you are only paying what you owe. If you have a question or concern about a freight bill, our team is here to investigate and help resolve it.
account experts
Gain access to experienced logistics professionals who actively manage your account. Fully managed customers meet quarterly with your dedicated TLI expert to review your transportation program, provide recommendations, address challenges, and identify opportunities for improvement. We work alongside your team to keep your freight program aligned with your goals and help solve problems as they arise.
claim specialists
Claims can happen when routing freight. When they do, TLI can provide a dedicated claims specialist to guide you through the process from filing to resolution. Our team understands freight claims and can help ensure the proper documentation is submitted, deadlines are met, and available recovery opportunities are pursued. We also use claims experience to help identify ways to reduce future freight damage and loss.
Shipper Resources
denisty calculators
Calculate DensityFind your shipment’s density with TLI’s free density calculators.
(Density Calculator is built into ViewPoint)
ViewPoint Resources
Troubleshoot ViewPointHaving an issue in ViewPoint? Find helpful content such as user guides, training videos, and more here.
logistics Resources
Industry GuidelinesFind general guidelines and helpful content to aid in your everyday shipping process.
