Learn what OS&D freight is, why it matters, and how to handle damaged or lost shipments to protect your business.
What Is OS&D Freight and Why Does It Matter?
OS&D stands for “Over, Short, and Damaged” freight. OS&D freight issues arise when shipments arrive with more items than expected (over), fewer items (short), or in damaged condition. This is a common challenge for shippers, and it creates extra costs, delays, and customer dissatisfaction.
OS&D clerks handle these issues by documenting and managing any freight discrepancies upon arrival. They work closely with carriers and shippers to resolve situations with lost or damaged goods. By quickly addressing OS&D freight, businesses can minimize the impact on their supply chain.
The Impact of Damaged and Lost Shipments
Damaged or lost shipments can disrupt operations and erode trust with customers. They lead to extra expenses for replacing goods, reshipping, and managing returns. When customers experience delays due to these issues, it can impact your reputation and future business.
A strong cargo claims process helps to reduce these risks. Ensuring that shipments arrive intact and in full quantity is critical for both cost control and customer satisfaction. Proactively handling OS&D freight lets companies stay on top of supply chain challenges and provide consistent service.
The Importance of Cargo Liability and Additional Insurance
When negotiating carrier contracts, it’s essential to understand the limits of carrier cargo liability. Many carriers have limitations on what they will cover, which can leave shippers exposed. At TLI, we recognize this challenge and provide additional options within our Transportation Management System (TMS). Our TMS allows for adding extra insurance on the fly to ensure that your freight is fully protected beyond standard carrier coverage.
This approach offers peace of mind and extra security. It’s part of our commitment to helping shippers avoid unexpected costs from OS&D issues. We also conduct transportation sourcing RFPs to ensure shippers have maximum coverage in their contracts.
Building an Effective Cargo Claims Process
Having a clear cargo claims process in place is essential. When OS&D issues occur, a streamlined claims process helps resolve problems quickly and recover costs from the carrier or insurance provider. For shippers seeking support, TLI’s managed transportation program can handle cargo claims for you. Our team manages each claim efficiently to protect your interests and secure the compensation you deserve.
Interested in simplifying your OS&D management and cargo claims process? Sign up today with ShipTLI and experience hassle-free shipping with full protection for your freight.