Discover how Translogistics’ freight claims process for lost and damaged cargo can streamline recovery and prevent future issues.
Navigating the Freight Claims Process with Ease
For shippers, dealing with lost or damaged cargo can be a frustrating experience. However, a well-defined claims process can make a significant difference. Translogistics specializes in managing freight claims, handling everything from documentation to tracking. We guide you through each stage of the freight claims process, giving you a clear path to recovery and letting you focus on your business while we handle the details.
Our claims team supports you with filing, monitoring, and expediting claims, so you have peace of mind knowing the process is in experienced hands.
Lost Freight: Step-by-Step Process to Locate Missing Shipments
When freight goes missing, we act immediately to improve the odds of finding it. Lost freight typically follows a multi-step search protocol, where we partner with carrier Over, Short, and Damage (OS&D) clerks. Here’s the process we follow:
- Initial Dock and Trailer Search: The carrier first searches the destination terminal’s docks and trailers for the lost shipment.
- Expanding the Search: If the freight isn’t located, the carrier issues an All-Points Bulletin (APB) to every terminal along the shipment’s route.
- Network-Wide Alert: On day three, if the freight is still unlocated, the search expands to include all terminals in the carrier’s network.
If the shipment remains missing after five days, TLI escalates the situation by filing a freight claim on your behalf. This ensures the process continues without delay, moving quickly toward compensation and resolution.
Handling Damaged Freight Claims Swiftly
Freight that arrives damaged requires quick action. We take the lead in managing claims, gathering all necessary documentation, including photos and damage reports, to file a complete claim with the carrier. Our team has extensive experience with the claims process, helping you secure reimbursement as soon as possible.
Beyond filing claims, we dive deep to identify the root cause of damage. Whether it’s a recurring issue with a particular carrier or a specific lane, our team examines trends to help you avoid repeated incidents. We can even recommend excluding specific routes from your shipping plans if we see ongoing issues, helping protect future shipments from similar outcomes.
At Translogistics, claims management is about more than just processing paperwork. We use claims data to uncover patterns and identify problem lanes or carriers. This proactive approach allows us to make recommendations that improve your logistics strategy and reduce claims over time.
For instance, if we detect higher-than-average incidents on a certain route, we might suggest an exclusionary lane to keep your shipments secure. Our data-driven insights give you a better handle on your shipping processes, ultimately saving time, costs, and frustration.
Translogistics makes the freight claims process simple and effective, covering lost freight searches, claim escalation, and damage prevention. Our solutions ensure your claims process doesn’t just resolve incidents but works to strengthen your logistics strategy overall. With us, you’ll gain a claims process that’s not only hassle-free but supports the smooth operation of your entire supply chain.
Expert Support for Your Cargo Claims
Managing freight claims is complex, and shippers benefit from having a dedicated team to handle the details. Translogistics’ expert freight claims team works closely with carriers, monitors claims status, and ensures timely updates. From initiating claims to ensuring documentation is complete, our team offers reliable support, so you don’t need to worry about missed deadlines or potential delays.
Our team stays current on best practices and regulations, so your claims meet all legal requirements. By trusting Translogistics to manage your freight claims, you can focus on what you do best—running your business.